TERMS

TERMS AND
CONDITIONS

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These terms apply when you buy from aromalabcoffee.com. Please read them before ordering. Nothing here affects your statutory rights as a consumer.

WHO WE ARE

Aroma Lab Coffee Ltd is a company registered in England and Wales, company number 16476145, with its registered address at 22 Upland Road, London SE22 9EF. You can reach us at aromalabcoffeehouse@gmail.com.

YOUR ORDER

• Placing an order is an offer to buy. A contract is formed when we email you to confirm that your order has been dispatched.
• If we cannot fulfil an order — because a coffee has sold out, or we cannot deliver to your address — we will tell you and refund you in full.
• We may refuse or cancel an order where a price or description is obviously wrong, or where we suspect fraud.
• We sell to consumers and to trade customers. Wholesale orders are arranged by email and may be on separate terms.

PRICES AND PAYMENT

• Prices are in pounds sterling and include VAT where it applies. Delivery is charged separately and shown at checkout.
• Payment is taken at checkout through Square. We accept the cards and wallets shown at checkout.
• If a price is listed incorrectly we will contact you before dispatching, and you can confirm the order at the correct price or cancel it.

DELIVERY

We deliver within the United Kingdom only, using Royal Mail. Charges, dispatch times and what happens to a lost or damaged parcel are set out on our shipping and delivery page, which forms part of these terms. Delivery estimates are estimates, not guarantees. Risk in the goods passes to you on delivery.

CANCELLING AND RETURNING

You have 14 days from the day you receive your order to cancel it, and a further 14 days to return the goods. Because coffee is a sealed food product, we can only accept returns where the bag is unopened and still sealed. The full procedure is on our returns and cancellations page, which forms part of these terms.

FAULTY OR WRONG ITEMS

Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If what arrives is faulty, damaged or not what you ordered, email us with your order number and we will replace it or refund you, including any delivery you paid.

OUR COFFEE

We roast to order in small batches, so the roast date on your bag will be recent and the flavour of a coffee will vary a little between harvests and batches. Tasting notes describe what we find in the cup; they are not added ingredients. Our coffee contains only coffee. Storage advice is on our our coffee page.

THIS WEBSITE

• The text, photography, logo and design on this site belong to Aroma Lab Coffee Ltd. You may not reproduce them commercially without our permission.
• We try to keep the site accurate and available, but we do not guarantee it will be uninterrupted or error free.
• How we handle your personal data is set out in our privacy policy.

OUR LIABILITY

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be excluded by law. Otherwise our liability to you for any order is limited to the amount you paid for it, and we are not liable for losses that were not foreseeable when the contract was made.

COMPLAINTS

If something has gone wrong, email aromalabcoffeehouse@gmail.com with your order number. We aim to resolve all complaints within 14 working days.

GENERAL

• We may update these terms. The version published when you place your order is the one that applies to it.
• If any part of these terms is found to be unenforceable, the rest continues to apply.
• These terms are governed by the law of England and Wales, and disputes may be brought in the courts of England and Wales.

Last updated 28 September 2026.